Venice Blanc Store Policy

Venice Blanc is an official store operated by Venice Korea, directly importing and distributing carefully selected premium European& Korean products.

 

1. Order and Payment

• Venice Blanc products are shipped from Germany or Korea depending on stock availability.

• All orders are confirmed after payment is completed, and changes and cancellations are not possible after ordering.

• Payments can be made via credit card, bank transfer, PayPal, or other online payment methods.

 

2. Delivery Information

📌 Shipping method may vary depending on the shipping location.

✅ [Korean Stock Items]

• Ships from our Korean warehouse and standard domestic shipping applies.

• No personal customs clearance code is required.

• Average delivery time: 1-5 business days

✅ [German stock items]

• Ships from Frankfurt, Germany and requires international shipping and import procedures.

• Personal customs clearance code is required, so please enter accurate information when ordering.

• Average delivery time: 7-14 business days

• After arrival in Korea, a domestic tracking number will be issued, which can be used to track the delivery.

• The buyer is responsible for paying any customs duties and VAT incurred during the domestic customs clearance process.

 

3. Exchange and Return

• Exchanges and returns due to simple change of mind or customer negligence are not possible.

• In case of defective product, incorrect delivery, or serious damage during transportation, exchange or refund is possible upon contacting customer service within 3 days of receipt.

• However, if the box is crushed during transportation or the package design is changed, and it does not affect the use of the product, it is not a reason for return.

• Depending on the country of origin (Germany or Korea), international or domestic shipping fees may apply when returning the product.

 

4. Order Cancellation and Change

• Once an order enters the 'Preparing Product' stage, cancellation or changes are not possible.

• After the returned product is received and inspected, a refund will be processed.

 

5. Customer Support

• For inquiries regarding products and delivery, please contact our customer service center.

• Business hours: Mon-Fri (business days) 16:00-20:00 (Korean time)

• How to contact us: Email or customer service chat

 

📌 Venice Korea is a B2B trading company operating directly in Germany and Korea.

This is not a purchasing agency.
Please be sure to check the policy before purchasing and make a careful purchase. 😊