Shipping related notes
📦 Shipping and customs clearance information
🚚 For overseas shipping
✅ Personal customs clearance code required (SHIP TO KOREA ONLY)
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All products require the recipient's personal customs clearance code (P + 12 digits) to be entered when clearing customs according to the Customs Service Special Delivery Notification Act account.
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It must be written based on the recipient's resident registration name, and pseudonyms/positions/company names cannot be included.
✅ Customs clearance information must be confirmed
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If the name and customs clearance code do not match during customs clearance
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The customs agency will contact you via KakaoTalk, and delivery will be temporarily suspended until the matter is corrected.
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Please enter accurate information to ensure smooth delivery.
✅ Customs and VAT Information
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(Based on 1-day customs clearance) Customs duties and VAT may apply when purchasing over 150 euros
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Any customs duties and VAT incurred are the responsibility of the customer.
📦 Track delivery
🚚 Track delivery
✅ [Korean Stock Items]
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Domestic inventory items can be checked using the domestic courier company's tracking number.
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Average delivery time: 1-5 business days
✅ [German stock items]
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It is shipped from Frankfurt, Germany, and can be tracked using the domestic tracking number after arrival in the country and passing through customs.
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If you cannot track your shipment, the product may be in transit overseas or awaiting customs clearance.
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Average delivery time: 7-14 business days
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Delays may occur during customs clearance, and tracking may be delayed even during delivery.
🔄 Exchange and Return Guide
✅ [Exchange/return due to simple change of mind or customer negligence]
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Korean stock items: Round-trip domestic shipping charges apply
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German stock items: Overseas shipping and one-way shipping fee of $2 is charged
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For free shipping items, a round-trip international shipping fee of $50 is charged.
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✅ [In case of defective, damaged, or incorrectly delivered product]
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Exchanges and refunds are possible (but you must contact customer service within 7 days of receipt)
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After requesting a return, the product will be inspected, and the final exchange/refund will be processed.
✅ [When exchange/return is not possible]
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Box damage or change in package design during transportation (does not affect product use)
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If 7 days have passed since receiving the product
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If the product is damaged or broken due to customer negligence
🚫Order Cancellation Notice
✅ [When can I cancel my order]
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Cancellation is only possible before the product is prepared.
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Even if the order status is 'Payment Completed' or 'Preparing Product', cancellation is not possible once shipping has begun.
✅ [Order Cancellation Procedure]
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If you wish to cancel your order, you must first contact customer service.
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Final order cancellation is processed after receipt of returned product and confirmation of payment
`Venice Blanc` is an official store directly operated by `Venice Korea`.
Please be sure to check the policy before purchasing and make a careful purchase .